{"id":20321,"date":"2024-05-30T11:07:12","date_gmt":"2024-05-30T15:07:12","guid":{"rendered":"https:\/\/kevinjustin.com\/blog\/?p=20321"},"modified":"2024-05-30T11:07:12","modified_gmt":"2024-05-30T15:07:12","slug":"snow-rest-integration-prerequisites","status":"publish","type":"post","link":"https:\/\/kevinjustin.com\/blog\/2024\/05\/30\/snow-rest-integration-prerequisites\/","title":{"rendered":"SNOW REST integration prerequisites"},"content":{"rendered":"
\"SNOW<\/a>
SNOW REST integration prerequisites<\/figcaption><\/figure>\n

Did you know –<\/p>\n

These PowerShell scripts allow organizations to specify which alerts\/events that need to go to ITSM tool.<\/p>\n

Does not matter to the tool, whether Broadcom (Spectrum\/DXOI), SolarWinds, MECM\/MEM\/MCM, SCOM<\/p>\n

Pretty much ANY tool that can leverage PowerShell scripts and\/or REST calls can utilize this script.<\/p>\n

\n

\n

The following ServiceNow ‘SNOW REST integration prerequisites’ are required before proceeding.<\/p>\n

TEST\/PROD ServiceNow (SNow) URL(s)<\/p>\n

ID<\/p>\n

Password<\/p>\n

Incident short_description naming convention<\/p>\n

ServiceNow SNOW Alert rule (to make events create incidents)<\/p>\n

ServiceNow SNOW Incidents require additional variables to match ServiceNow selections<\/p>\n

\n

 <\/p>\n

SNOW Incident short_description field is the title of the incident<\/h3>\n

Pre-define this in the SNOW REST Event\/incident injection, to meet organizational naming conventions<\/p>\n

\n

Description can be additional details about the issue to be investigated, resolved.<\/p>\n

\"SNOW<\/a>
SNOW Incident short_description, description fields<\/figcaption><\/figure>\n

 <\/p>\n

Examples of short_description titles<\/h4>\n

# Setup SNOW Event Name standard<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “<Org> <Team> SCOM Test Event – $Alert”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “<Team> <ORG> SCOM Event – $AlertName”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “<Team> <ORG> SCOM $AlertName”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “##CUSTOMER## ##TEAM## SCOM Event – $AlertName”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “##TEAM## ##CUSTOMER##: SCOM – $AlertName”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “##TEAM## ##CUSTOMER##: SPECTRUM – $AlertName”<\/p>\n

Example SNOWAlertName<\/p>\n

$SNOWAlertName = “##TEAM## ##CUSTOMER##: SOLARWINDS – $AlertName”<\/p>\n

\n

 <\/p>\n

SNOW Incident fields<\/h3>\n
Direct Incident REST injection requires additional fields, such as caller, business_service, category, subcategory, channel, impact, urgency, priority, assignment_group<\/pre>\n
\"SNOW<\/a>
SNOW Incident fields<\/figcaption><\/figure>\n
\"Additional<\/a>
Additional SNOW incident fields<\/figcaption><\/figure>\n
 <\/p>\n
Additional information<\/h3>\n
REST\/RESTAPI https:\/\/www.techtarget.com\/searchapparchitecture\/definition\/RESTful-API<\/a><\/p>\n
SNOW Utah Connector https:\/\/docs.servicenow.com\/bundle\/utah-it-operations-management\/page\/product\/event-management\/task\/t_EMConfigureSCOMConnector.html<\/a><\/p>\n
Additional blogs showing scope and options using ServiceNow for ITSM tool<\/p>\n
https:\/\/kevinjustin.com\/blog\/2024\/03\/27\/servicenow-event-integration\/<\/a><\/p>\n
https:\/\/kevinjustin.com\/blog\/2024\/03\/27\/servicenow-incident-integration\/<\/a><\/p>\n
https:\/\/kevinjustin.com\/blog\/2024\/04\/30\/servicenow-connector-for-scom\/<\/a><\/p>\n
https:\/\/kevinjustin.com\/blog\/2024\/05\/24\/lots-of-options-to-create-servicenow-incidents-through-powershell-scripts-connectors-and-3rd-party-vendors\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
Did you know – These PowerShell scripts allow organizations to specify which alerts\/events that need to go to ITSM tool. Does not matter to the tool, whether Broadcom (Spectrum\/DXOI), SolarWinds, MECM\/MEM\/MCM, SCOM Pretty much ANY tool that can leverage PowerShell scripts and\/or REST calls can utilize this script. The following ServiceNow ‘SNOW REST integration prerequisites’ … Continue reading “SNOW REST integration prerequisites”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,880,545,846,530,881,681,742],"tags":[886,883,143,874,684,310,686,875,342,714,872,873,682],"class_list":["post-20321","post","type-post","status-publish","format-standard","hentry","category-administration","category-itsm","category-powershell","category-sccm-mecm-mem-mcm","category-scom","category-servicenow-snow","category-solarwinds","category-windows","tag-broadcom","tag-connector","tag-event","tag-incident","tag-integration","tag-powershell","tag-rest","tag-restapi","tag-scom","tag-script","tag-servicenow","tag-snow","tag-solarwinds"],"yoast_head":"\nSNOW REST integration prerequisites - Kevin Justin's Blog<\/title>\n<meta name=\"description\" content=\"Are you ready to connect tools into ServiceNow SNOW ITSM via REST integration? 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