{"id":20391,"date":"2024-05-30T15:18:03","date_gmt":"2024-05-30T19:18:03","guid":{"rendered":"https:\/\/kevinjustin.com\/blog\/?p=20391"},"modified":"2024-05-30T15:21:24","modified_gmt":"2024-05-30T19:21:24","slug":"configure-snow-subscriptions","status":"publish","type":"post","link":"https:\/\/kevinjustin.com\/blog\/2024\/05\/30\/configure-snow-subscriptions\/","title":{"rendered":"Configure SNOW Subscriptions"},"content":{"rendered":"
\"ServiceNowLogo<\/a>
ServiceNowLogo – Create SCOM subscriptions<\/figcaption><\/figure>\n

Depending on requirements, creating multiple subscriptions within SCOM to leverage subscriber\/channels required.\u00a0 Selecting rules\/monitors, and resolution state conditions to help Application teams get incidents for key issues requiring intervention.\u00a0 NOTE Depending on what was command channels were created for various AssignmentGroup(s) and Team(s) within the organization.<\/p>\n

 <\/p>\n

Configure ‘TEST Holman’s Command Channel’ subscription<\/h2>\n

Configure channel to execute logAlert.ps1 command channel to verify SCOM outputs<\/p>\n

 <\/p>\n

SCOM Navigation steps:<\/h3>\n

Click on Administration Tab > Notifications > Channels<\/p>\n

Click New<\/p>\n

 <\/p>\n

Name<\/p>\n

TEST Holman’s Command Channel<\/p>\n

 <\/p>\n

Description<\/p>\n

C:\\MonAdmin\\Scripts\\LogAlert.ps1\u00a0\u00a0\u00a0\u00a0 Utilize LogAlert.ps1 example\u00a0 from Holman’s blog.\u00a0\u00a0\u00a0 Specific Subscription details:\u00a0\u00a0 +CRITERIA = ALL Alerts\u00a0\u00a0 +RESOLUTIONSTATE = NEW (0)\u00a0\u00a0\u00a0\u00a0 +SUBSCRIBER = CHANNEL SCOM Command Channel Subscriber via POWERSHELL\u00a0\u00a0\u00a0\u00a0\u00a0 +CHANNEL\u00a0 Test LogAlert.ps1 SCOM Command Channel<\/p>\n

Setup and use Holman’s script execution channel blog to test what account SCOM uses for notifications<\/p>\n

https:\/\/kevinholman.com\/2021\/08\/25\/what-account-will-command-channel-notifications-run-as-in-scom\/<\/a><\/p>\n

Click on Settings<\/p>\n

 <\/p>\n

Example screenshot from Holman’s blog<\/strong><\/p>\n

\"Subscription<\/a>
Subscription – Channel screenshot example of LogAlert.ps1<\/figcaption><\/figure>\n

 <\/p>\n

Full path of Command file:<\/p>\n

C:\\windows\\system32\\WindowsPowerShell\\v1.0\\powershell.exe<\/p>\n

 <\/p>\n

Command line parameters<\/p>\n

-executionPolicy bypass -noprofile -file “C:\\MonAdmin\\scripts\\logalert.ps1” -AlertID “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertId$” -AlertName “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertName$” -AlertDescription “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertDescription$” -Severity “$Data[Default=’NotPresent’]\/Context\/DataItem\/Severity$” -ResolutionState “$Data[Default=’NotPresent’]\/Context\/DataItem\/ResolutionState$” -ManagedEntityPath “$Data[Default=’NotPresent’]\/Context\/DataItem\/ManagedEntityPath$” -ManagedEntityDisplayName “$Data[Default=’NotPresent’]\/Context\/DataItem\/ManagedEntityDisplayName$” -ManagedEntityFullName “$Data[Default=’NotPresent’]\/Context\/DataItem\/ManagedEntityFullName$” -ManagedEntity “$Data[Default=’NotPresent’]\/Context\/DataItem\/ManagedEntity$” -CreatedByMonitor “$Data[Default=’NotPresent’]\/Context\/DataItem\/CreatedByMonitor$” -WorkflowId “$Data[Default=’NotPresent’]\/Context\/DataItem\/WorkflowId$” -DataItemCreateTimeLocal “$Data[Default=’NotPresent’]\/Context\/DataItem\/DataItemCreateTimeLocal$” -WebConsoleUrl “$Target\/Property[Type=”Notification!Microsoft.SystemCenter.AlertNotificationSubscriptionServer”]\/WebConsoleUrl$?DisplayMode=Pivot&AlertID=$UrlEncodeData\/Context\/DataItem\/AlertId$”<\/p>\n

 <\/p>\n

Startup folder for the command line:<\/p>\n

C:\\MonAdmin\\SCRIPTS<\/p>\n

 <\/p>\n

Click Finish<\/p>\n

 <\/p>\n

 <\/p>\n

Configure New-SNOWEvent command channel in SCOM<\/h1>\n

Grab file from GitHub repository https:\/\/github.com\/theKevinJustin\/New-SNowEvent<\/a><\/p>\n

As needed, save TXT file as .ps1 on SCOM MS’s<\/p>\n

 <\/p>\n

Design recommendation<\/p>\n

Create multiple command channels depending on assignment group and team(s) to pass these variables to the script.<\/p>\n

 <\/p>\n

NOTE path to setup channel execution, AssignmentGroup, and Team variables<\/p>\n

 <\/p>\n

 <\/p>\n

Configure ‘TEST SNOW Event Creation’ SCOM Notification command channel<\/h2>\n

 <\/p>\n

NOTE Use these steps to create multiple command channels, as the AssignmentGroup and Team may differ depending on Application Owners<\/p>\n

 <\/p>\n

SCOM Navigation steps:<\/h3>\n

Click on Administration Tab > Notifications > Channels<\/p>\n

Click New<\/p>\n

 <\/p>\n

Name<\/p>\n

TEST SNOW Event Creation<\/p>\n

 <\/p>\n

Description<\/p>\n

C:\\MonAdmin\\Scripts\\New-SNowEvent.ps1\u00a0\u00a0\u00a0\u00a0\u00a0 Outputs 711 Events into Operations Manager event log.<\/p>\n

Specific Subscription details:\u00a0\u00a0 +CRITERIA = ALL Alerts\u00a0\u00a0\u00a0 +SUBSCRIBER = CHANNEL New-SNowEvent.ps1 via POWERSHELL\u00a0\u00a0\u00a0\u00a0\u00a0 +CHANNEL\u00a0 ServiceNow SNOW Event Creation Channel<\/p>\n

 <\/p>\n

New-SNOWEvent.ps1 command channel creates ServiceNow SNOW events for alerts and incidents.<\/p>\n

This channel will also update the SCOM alert TicketID, Owner, ResolutionState to modify SCOM alert with SNOW information, or information passed in SNOW event.<\/p>\n

See blog for more details https:\/\/kevinjustin.com\/blog\/2024\/03\/27\/servicenow-event-integration\/<\/a><\/p>\n

 <\/p>\n

Click on Settings<\/p>\n

 <\/p>\n

Full path of Command file:<\/p>\n

C:\\windows\\system32\\WindowsPowerShell\\v1.0\\powershell.exe<\/p>\n

 <\/p>\n

Command line parameters<\/p>\n

-executionPolicy bypass -noprofile -file “C:\\MonAdmin\\scripts\\New-SNowEvent.ps1” -AlertID “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertId$” -AlertName “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertName$” -AssignmentGroup “JustinTime System Admin” -Team SYM<\/p>\n

Startup folder for the command line:<\/p>\n

C:\\MonAdmin\\SCRIPTS<\/p>\n

 <\/p>\n

Click Finish<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Create new channel for New-SNowIncident.ps1<\/h1>\n

Grab file from GitHub repository https:\/\/github.com\/theKevinJustin\/New-SNOWIncidents<\/a><\/p>\n

As needed, save New-SNowIncident file as .ps1 on SCOM MS’s<\/p>\n

 <\/p>\n

Design recommendation<\/p>\n

Create multiple command channels depending on assignment group and team(s) to pass these variables to the script.<\/p>\n

 <\/p>\n

NOTE path to setup channel execution, AssignmentGroup, and Team variables<\/p>\n

 <\/p>\n

 <\/p>\n

Configure ‘TEST SNOW Event Creation’ SCOM Notification command channel<\/h2>\n

 <\/p>\n

NOTE Use these steps to create multiple command channels, as the AssignmentGroup and Team may differ depending on Application Owners<\/p>\n

 <\/p>\n

SCOM Navigation steps:<\/h3>\n

Click on Administration Tab > Notifications > Channels<\/p>\n

Click New<\/p>\n

 <\/p>\n

Name<\/p>\n

TEST SNOW Event Creation<\/p>\n

 <\/p>\n

Description<\/p>\n

C:\\MonAdmin\\Scripts\\New-SNowEvent.ps1\u00a0\u00a0\u00a0\u00a0\u00a0 Outputs 711 Events into Operations Manager event log.<\/p>\n

Specific Subscription details:\u00a0\u00a0 +CRITERIA = ALL Alerts\u00a0\u00a0\u00a0 +SUBSCRIBER = CHANNEL New-SNowEvent.ps1 via POWERSHELL\u00a0\u00a0\u00a0\u00a0\u00a0 +CHANNEL\u00a0 ServiceNow SNOW Event Creation Channel<\/p>\n

 <\/p>\n

New-SNOWEvent.ps1 command channel creates ServiceNow SNOW events for alerts and incidents.<\/p>\n

This channel will also update the SCOM alert TicketID, Owner, ResolutionState to modify SCOM alert with SNOW information, or information passed in SNOW event.<\/p>\n

See blog for more details https:\/\/kevinjustin.com\/blog\/2024\/03\/27\/servicenow-event-integration\/<\/a><\/p>\n

 <\/p>\n

Click on Settings<\/p>\n

 <\/p>\n

Full path of Command file:<\/p>\n

C:\\windows\\system32\\WindowsPowerShell\\v1.0\\powershell.exe<\/p>\n

 <\/p>\n

Command line parameters<\/p>\n

-executionPolicy bypass -noprofile -file “C:\\MonAdmin\\scripts\\New-SNowEvent.ps1” -AlertID “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertId$” -AlertName “$Data[Default=’NotPresent’]\/Context\/DataItem\/AlertName$” -AssignmentGroup “JustinTime System Admin” -Team SYM<\/p>\n

Startup folder for the command line:<\/p>\n

C:\\MonAdmin\\SCRIPTS<\/p>\n

 <\/p>\n

Click Finish<\/p>\n","protected":false},"excerpt":{"rendered":"

Depending on requirements, creating multiple subscriptions within SCOM to leverage subscriber\/channels required.\u00a0 Selecting rules\/monitors, and resolution state conditions to help Application teams get incidents for key issues requiring intervention.\u00a0 NOTE Depending on what was command channels were created for various AssignmentGroup(s) and Team(s) within the organization.   Configure ‘TEST Holman’s Command Channel’ subscription Configure channel … Continue reading “Configure SNOW Subscriptions”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,880,545,530,502,881,742],"tags":[888,883,143,874,684,267,310,686,875,342,714,872,873,887],"class_list":["post-20391","post","type-post","status-publish","format-standard","hentry","category-administration","category-best-practice","category-itsm","category-powershell","category-scom","category-security","category-servicenow-snow","category-windows","tag-account","tag-connector","tag-event","tag-incident","tag-integration","tag-notifications","tag-powershell","tag-rest","tag-restapi","tag-scom","tag-script","tag-servicenow","tag-snow","tag-svc"],"yoast_head":"\nConfigure SNOW Subscriptions - 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