{"id":5985,"date":"2019-02-20T15:17:31","date_gmt":"2019-02-20T21:17:31","guid":{"rendered":"https:\/\/kevinjustin.com\/blog\/?p=5985"},"modified":"2019-02-20T15:17:31","modified_gmt":"2019-02-20T21:17:31","slug":"troubleshooting-service-map-pack","status":"publish","type":"post","link":"https:\/\/kevinjustin.com\/blog\/2019\/02\/20\/troubleshooting-service-map-pack\/","title":{"rendered":"Troubleshooting Service Map pack"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"267\" class=\"alignnone size-full wp-image-6045\" alt=\"\" src=\"https:\/\/kevinjustin.com\/blog\/wp-content\/uploads\/2019\/02\/ToBeContinued.jpg\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000\"><strong>Updated 14 Mar 2019<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>If you get these exceptions like me, the issue has been raised, with a deliverable targeted for SCOM2019UR1.<\/p>\n<p>Disable the rule to reduce noise.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Are you using Service Map Management pack, and getting errors?<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"752\" height=\"628\" class=\"alignnone size-full wp-image-6005\" alt=\"\" src=\"https:\/\/kevinjustin.com\/blog\/wp-content\/uploads\/2019\/02\/Service-Map-Unknown-Exception.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>This alert is based on the 46651\/46652 event ID in the Operations Manager event log<\/p>\n<p>From SCOM Console &gt; Authoring Tab &gt; Management Pack Objects &gt; Rules<\/p>\n<p>Search in &#8216;Look for:&#8217; bar GenericException (yes no space in between)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Rule<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1352\" height=\"733\" class=\"alignnone size-full wp-image-6035\" alt=\"\" src=\"https:\/\/kevinjustin.com\/blog\/wp-content\/uploads\/2019\/02\/ServiceMap-GenericException-rule.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Rule Details<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"602\" class=\"alignnone size-full wp-image-6025\" alt=\"\" src=\"https:\/\/kevinjustin.com\/blog\/wp-content\/uploads\/2019\/02\/GenericException-rule-detail.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>To enable debug on the MS<\/h2>\n<p>&nbsp;<\/p>\n<p>For collecting logs, please do the following:<\/p>\n<ul>\n<li>Create folders \u201cc:\\Debug\\ext\\\u201d<\/li>\n<li>Now, Wait for an hour(which is the default time interval set in the rule for running service map api).<\/li>\n<li>You will see some log files created in that folder \u201cext\u201d. Please share the same in email.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"691\" height=\"97\" class=\"alignnone size-full wp-image-5995\" alt=\"\" src=\"https:\/\/kevinjustin.com\/blog\/wp-content\/uploads\/2019\/02\/Debug-FileLog.png\" \/><\/p>\n<p>The file showed up after the alerts, and listed debug INFO and WARN lines, and the time stamps match up to the generic exception rules.<\/p>\n<p>&nbsp;<\/p>\n<p>Stay tuned for more information, I have been trying to get more answers on the exception<\/p>\n<p><span style=\"color: #3366ff\">{WARN} [12:35:20.966] [ScomUtils] failed to export XML for Management Pack: System.NullReferenceException: Object reference not set to an instance of an object.<\/span><\/p>\n<p><span style=\"color: #3366ff\">\u00a0\u00a0 at ScomBridge.ScomUtils.WritePackXmlToFile(ManagementPack pack, String filename)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; &nbsp; Updated 14 Mar 2019 &nbsp; If you get these exceptions like me, the issue has been raised, with a deliverable targeted for SCOM2019UR1. Disable the rule to reduce noise. &nbsp; &nbsp; Are you using Service Map Management pack, and getting errors? &nbsp; This alert is based on the 46651\/46652 event ID in &hellip; <a href=\"https:\/\/kevinjustin.com\/blog\/2019\/02\/20\/troubleshooting-service-map-pack\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Troubleshooting Service Map pack&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,4,6,7,8,11],"tags":[56,60,76,223,243,278,342,378],"class_list":["post-5985","post","type-post","status-publish","format-standard","hentry","category-administration","category-azure-monitor","category-log-analytics","category-mp-management-pack","category-oms","category-troubleshooting","tag-azure","tag-azure-monitor","tag-blue-stripe","tag-management-pack","tag-mp","tag-oms","tag-scom","tag-service-map"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Service Map pack - Kevin Justin&#039;s Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kevinjustin.com\/blog\/2019\/02\/20\/troubleshooting-service-map-pack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Service Map pack - Kevin Justin&#039;s Blog\" \/>\n<meta property=\"og:description\" content=\"&nbsp; &nbsp; &nbsp; Updated 14 Mar 2019 &nbsp; If you get these exceptions like me, the issue has been raised, with a deliverable targeted for SCOM2019UR1. 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