Teams monitoring

IN case you’re assessing Teams monitoring options, the journey begins understanding the product roadmap. Second, depending on your monitoring platform, there’s options for monitoring. Depending on the monitoring products in your environment, whether SCOM, Azure Monitor, Splunk, SolarWinds or others, there are easier lifts to achieve some perspective into the SaaS model for the M365 platform. Lastly, I hope these links help point to proof of concepts to embrace ‘user experience’ deep monitoring.

M365 Product Roadmap

The Microsoft 365 roadmap provides estimated release dates and descriptions for commercial features. It includes updates that are currently in development, rolling out, or fully released. You can access the latest updates and detailed descriptions on the Microsoft 365 Roadmap

Microsoft Teams product group built the M365 pack

Download link https://www.microsoft.com/en-us/download/details.aspx?id=103379

Microsoft engineers built the M365 Supplemental

M365 Services Supplemental Monitoring Management Pack v3

Leverage Teams Real-Time analytics

Good for your Azure Tenant, Microsoft Teams Premium allows for real-time telemetry. Build your own action alerts to be aware of user issues. The solution uses real-time telemetry with details about devices, networks, and connectivity to troubleshoot user problems with Microsoft Teams scheduled meetings.

Link https://learn.microsoft.com/en-us/microsoftteams/use-real-time-telemetry-to-troubleshoot-poor-meeting-quality

M365 Admin Center

Alot of what might be called Office framework, the M365 Admin Center has API’s to help assess M365 Usage Analytics telemetry (analytic data).

Enable Usage analytics https://learn.microsoft.com/en-us/microsoft-365/admin/usage-analytics/usage-analytics?view=o365-worldwide

Teams Call Record Insights

https://techcommunity.microsoft.com/blog/microsoftteamsblog/announcing-call-record-insights-for-microsoft-teams/4108875

Have fun with this!

Dock the Outlook calendar

Tired of clicking to see your Outlook calendar?

I recently lost the ‘Outlook peek’ off my Outlook client, and panicked!

Here’s the Office Support link https://support.office.com/en-us/article/Change-how-you-view-your-Outlook-calendar-A4E0DFD2-89A1-4770-9197-A3E786F4CD8F

It’s real easy to fix, but man it eluded me there [ as I over think it 🙂 ]

Right click on the calendar icon (lower left hand corner)

Choose Dock the peek

Voila! calendar shows on your email tab

Office support article

FindTime GA in Outlook OWA

If you were fortunate to use the Outlook add-in while it was part of the Outlook client, the functionality went live to the O365 Outlook.com site.

https://outlook.office365.com/owa/

Create a meeting and Poll for other times

Click on Outlook

Click on Calendar button

Click on dropdown, New

Fill out meeting invite, and don’t forget to propose meeting times

Hit send and wait for the attendees to vote

High level overview

Post your comments to have this added to the Outlook App

UserVoice Forum for Outlook https://outlook.uservoice.com/forums/313228–outlook-on-the-web-office-365/suggestions/31651732-meeting-poll-feature

O365 Office Analytics

Ever wonder where all your time goes each week?

From an executive standpoint, want to see statistics on where employees are spending most of their time?

Did you know Office365 has an Outlook AddIn for analytics? Personal Analytics Link

Access your analytics

Website https://microsoft-my.sharepoint.com/_layouts/15/me.aspx?v=analytics

Requires E3 add on or above (E5), and can be configured by the Office Admin

The MyAnalytics dashboard

Set your goals in meetings, email, network, focus/project time, and after hours

Email

Click on Email hours for insight on where you so pend your time

Click on View Details to see when you’re sending and reading email

Network

Click on the Network tab to add important people to your dashboard that you work with (for projects, job duties, etc.)

You can add people by using the Search Bar (top right hand corner)

Add Important People to your network

Click the Star to favorite people in the ‘Stay in Touch’ pane (or from the Network pane)

From the Network pane, click on Important people to see your VIP list

Meeting

Click on the Meetings

Click View Details to see what meetings you multitask

Focus Hours and After Hours

Review the insights, and customize to your needs

For more information about Office Analytics

Knowledge Link https://support.office.com/en-us/article/Microsoft-MyAnalytics-for-Office-365-admins-77590915-6eb0-47a6-a72f-8116cfcfc2c7

Personal dashboard link

Verifying Custom MP overrides are valid when updating sealed MP’s

kidraisedhand

I will raise my hand when asked if I prefer Notepad++ for looking at XML (because I can shrink the sections I’m not concerned about).

Using Notepad++ (works best for color and concatenation of XML or quotes in case of syntax errors when editing)

Open Overrides management pack (XML)

Click on the (-) for Manifest

Click on the dash (-) for RelationshipTypes

Click on the dash (-) for each Discovery (if it exists)

simplifyingdiscoveryview

Verify targets exist in MP’s to be updated

Scroll to the right to view the Targets of your Override management pack

simplifyingview

If changes were overrides, look at the Monitor or Rule and verify this is in the pack to be updated

overridesmonitor

To understand which MP is being referenced, look at the example – Windows3!

Scroll to the top of your MP and click on the (+) plus sign to expand manifest

mpreference1

NOTE Windows3 is the server 2016 Monitoring MP

decodingmpreference

Verify your monitor/rule name still exists, and your Override should still apply

In Server Overrides MP, look at the Monitor= section for the Monitor name

verifyoverridemonitorhighlight

Go to the Windows Server 2008 Monitoring MP and look for that monitor

There is no monitor for 2008

notepadmonitortypes

Alternatively, you can look at the SCOM console as well (if MP is installed)

There is NO 2008 Memory Pages per second monitor

scomconsolemonitorverify

Now to remove the override in our MP

In Notepad++, highlight the MonitorConfigurationOverride section, and delete

monitoroverridehighlight

Rinse and Repeat

Increment the version number and import MP when finished validating overrides.

Troubleshoot Office 365 SCOM MP Run As account

Run As Account

The Office 365 Run As account is used for Proxy access for an HTTPS connection from SCOM MS to Office 365 portal endpoint.

Must be a domain account, not an Azure account (particularly if they ‘re not the same tenant or AAD associated

Service Accounts are recommended to prevent impact should an employee leave

SCOM uses a domain account (example scom_action ID)

Verify that ID is in Azure tenant (contact your Azure Administrator if you don’t have access )

o365applicationazureidverify

To follow best practice, update the Run As account with the service account

o365applicationscomrunascredential

Verify Run As account

On SCOM console that there are no Operations Manager event log 7000 events for the ‘run as’ configured ID

Remote Desktop to SCOM MS Server

Verify if the ‘run as’ ID has a valid password

Look in the Operations Manager Event Log for Event ID 7000

Click on Find

Type in the user’s ID from the ‘run as’ account in SCOM

If no entries found, then ID is successfully authenticating against the domain

If errors found, correct ID/Password

Create a new subscription in SCOM to use the auto credentials option

NOTE New subscription may take 5-10 minutes to populate health data

From SCOM console

Click on Administration

Click on the Office 365 wizard

Click Add Subscription

o365applicationscomaddsubscription

Add Subscription Name

Click Next

o365applicationscomaddsubscriptionname

SCOM UI will prompt for Azure login

o365applicationscomazureauth

Enter ID and password

Click Sign in to authenticate

Click on Monitoring Tab

Click on Office 365 folder

Click on Office 365 Monitoring Dashboard

Verify state on the subscription in question

o365applicationscomnewsubscriptiondashboard

Verify SCOM ID used in O365 Subscription in Azure Portal

In Azure Portal

Verify the Application exists ( Azure tenant shows as SCOM O365MP )

o365applicationpermissions

NOTE In the right hand pane the Office 365 Management API’s has Application Permissions, and cannot be selected

o365application-requestpermissionsclean

Click Back to the Settings window

Click on Owners

o365applicationnoownersclean

NOTE NO owners show in this view

Click Add +

In the Add owner window, type the ID

Hit Select to add the user account (This example is the SCOM Service account)

o365application-scomidadded

Have user test

Office 365 subscription not monitored in SCOM

Yes this can leave you stumped, and wondering “why?”

This can be many parts, so choose carefully

Verify SCOM ID used in o365 subscription in Azure portal

Create a new subscription in SCOM to use the auto credentials option

Office 365 SCOM Run As Account

Verify O365 Subscription state in SCOM Console

In the SCOM console

Click on Monitoring Tab

Click on the O365 dashboard

Look at the health state

Error showed ‘endpoint not found’

Working with Azure Admin, we found the SCOM O365MP application did NOT have a service account assigned.

Verify SCOM ‘Run as’ account

Verify ‘run as’ ID (originally employee ID, not service account )

Remote Desktop to SCOM MS Server

Verify if the ‘run as’ ID has a valid password

Look in the Operations Manager Event Log for Event ID 7000

Click on Find

Type in the user’s ID from the ‘run as’ account in SCOM

If no entries found, then ID is successfully authenticating against the domain

If errors found, correct ID/Password in SCOM Console

Verify SCOM O365 Azure account

In the SCOM console

Click on Administration

Click on the O365 Wizard

Highlight the subscription

Choose Edit Subscription

Test ID (tested the Service Account)

With the radio button selected at ‘Use auto-created Azure Service Principal’

NOTE Name here is for SCOM purposes and does not have to match Azure Portal Application Name

o365applicationscomaddsubscriptionname

Click Next

SCOM UI will prompt for Azure login

o365applicationscomazureauth

Enter ID and password

Click Sign in to authenticate

If error is ‘Authentication Fails’, contact your Azure Administrator for assistance

References

Verify SCOM ID used in o365 subscription in Azure portal

Create a new subscription in SCOM to use the auto credentials option

Office 365 SCOM Run As Account